How Do I Know if Safelink Received My Uploaded Proof Documents?

An application may issue in an error that requires the consumer to submit boosted documentation to the Lifeline Support Heart for manual review.

The following chart displays the errors that require additional information.

If a consumer receives 1 or more of the errors listed below, they may submit the information nether "Documentation Required" via mail to the Lifeline Support Center or online using the service provider or consumer portal. Consumers should always submit copies of their documentation, never originals. If a consumer is submitting documentation via postal service, they must include the completed encompass sheet.

Eligibility Documentation

When eligibility cannot be verified through any of the National Verifier's automatic data sources, the consumer can submit eligibility documentation to the Lifeline Support Center, which will initiate a manual review process to determine if the consumer is eligible.

The documentation requested volition vary past program or income information available.

Programme Participation

To evidence participation in a Lifeline qualifying programme, consumers must submit a document that, at a minimum, includes:

• The consumer's proper noun, or the proper name of the consumer's benefit qualifying person (BQP);
• The name of the Lifeline-qualifying program, such as SNAP;
• The government or Tribal program ambassador or the managed care organization (MCO) that issued the document; and
• An outcome date inside the last 12 months or a future expiration engagement that aligns with the do good period.

Household Income

To prove a consumer's household income is 135% or less than the federal poverty guidelines, consumers must submit one or more than of the following documents*:

• The prior twelvemonth's state, federal, or Tribal revenue enhancement return
• Electric current income argument from an employer or paycheck stub
• A Social Security statement of benefits
• A Veterans Administration statement of benefits
• A retirement/pension statement of benefits
• Unemployment/workers' bounty statement of benefit
• Federal or Tribal notice letter of participation in General Assistance
• Divorce prescript, child support award, or other official certificate containing income information

*If the consumer presents documentation of income that does not cover a full year, such as current pay stubs, the consumer must present the aforementioned type of documentation covering three consecutive months within the previous 12 months.

Identity Verification

When a Third-Political party Identity Verification (TPIV) validation is not verified through whatever of the National Verifier'due south automated data sources, the consumer tin can submit documentation to resolve the error(s) related to their identity.

Below are diverse types of TPIV errors that a consumer may receive and documentation needed to resolve the errors.

Social Security Number, Engagement of Nascency (DOB), or Identity

Consumers must submit copies of:

• An official, unexpired document that has their showtime proper noun, last name, and last four digits of their Social Security Number (SSN4) on it to resolve an error bulletin well-nigh their SSN4,
• An official, unexpired document that has their outset name, terminal proper noun, and date of nascence on information technology to resolve an error message about their date of birth, and
• Official, unexpired documents that prove their date of birthand SSN4 to resolve an error message well-nigh their identity.

Consumers may submit a re-create of i or a combination of the post-obit unexpired documents:

• Driver's license
• Birth certificate
• Westward-2
• Recent state, federal, or Tribal revenue enhancement return
• Social Security card
• Certificate of naturalization
• Certificate of U.S. citizenship
• Permanent resident menu
• Permanent resident alien carte
• U.Due south. regime, military machine, country, or Tribal issued ID
• Passport
• War machine discharge documentation
• Weapons permit
• Government assistance program certificate
• Statement of benefits from a qualifying program
• Unemployment/workers' compensation statement of benefits

Proof of Life

To prove a consumer is living, they must submit one unexpired document that includes their DOB and SSN4 or Tribal ID number and a second unexpired document that proves contempo life activeness within iii months.

DOB and SSN4 Documentation

• U.S. government, military, state, or Tribal issued ID
• Military discharge documentation
• Weapons permit
• Government assistance program certificate
• Statement of benefits from a qualifying program document
• Unemployment/workers' bounty statement of benefits
• Eligibility confirmation from state eligibility database with administrator

If a consumer does not take any of the documentation listed above, they tin can submit ane certificate with their DOB and a second with their SSN4 on it.

• The DOB certificate must be ane of the following:
  • Driver's license
  • Birth certificate
  • Certificate of naturalization
  • Proof of citizenship
  • Permanent resident or permanent resident conflicting card
  • Passport
• The SSN certificate must be one of the following:
  • West-two from within the last 2 years
  • Prior year's land, federal, or Tribal revenue enhancement render
  • Social Security card
  • SSA-1099

Recent Life Action

Recent life action documentation (inside three months):

• Current program eligibility or regime help documentation
• Electric current utility bill (Phone and internet bills cannot be used equally utility bills. Consumerscan employ water, electricity, and waste matter and removal bills.)
• Current income statement such every bit a paystub
• Current mortgage or charter argument
• Current retirement/pension statement of benefits
• Current unemployment/workers' compensation statement of benefits
• A notarized letter affirming the consumer's identity and alive status

Duplicate Subscriber

In the majority of cases, service providers tin resolve a duplicate subscriber fault past obtaining consent to transfer the subscriber's Lifeline program benefit and completing a do good transfer in the National Lifeline Accountability Database (NLAD).

If a consumer thinks this is fraud, they can call the Lifeline Support Center.

Under eighteen Years Quondam

Consumers must be at least xviii years old to qualify for Lifeline. Only emancipated minors can authorize for Lifeline under the age of xviii.

• If a consumer is an emancipated minor, they must submit a copy of a court certificate or certificate that says they are an emancipated minor.

Accost Documentation

When an address validation is not verified through any of the National Verifier'southward automated information sources, the consumer can submit documentation to resolve the mistake. There are two types of errors that a consumer may receive relating to their address. To help consumers resolve specific accost errors, see below.

AMS (Address Matching Organization) Mistake (address not found)

* Review the AMS Resolution Guide for more details on the error resolution process outlined below.

Online Applications

Applications completed in the National Verifier portal (service provider portal, consumer portal, or service provider API) are automatically prompted to use the National Verifier mapping tool to drop a pin on their primary residence. USAC uses the pin-drop to capture the coordinates of the consumer'due south main residence.

Mailed Applications

A consumer may use i of several ways to resolve an AMS mistake on a mailed-in application.  USAC recommends an choice that allows USAC to acquire the consumer's breadth and longitude coordinates.  Coordinates are required to resolve an AMS mistake if the consumer will be seeking the enhanced Tribal benefit.

To provide USAC with more information about a consumer's primary address, apply one of the following methods:

• If possible, log in to the National Verifier portal and resolve the AMS error past simply dropping a pin on our mapping tool, indicating the consumer's primary residence.
• Provide a printed map (such as an epitome from Google maps) that contains a pin and latitude and longitude coordinates identifying the location of the consumer's principal residence.
• Apply the Tribal Mapping Tool–available to service providers in NLAD–and print the results.
• Provide any bachelor map that makes the consumer's location identifiable to USAC, and circle the location of the primary residence. If coordinates are known, write them on the map.  Otherwise, USAC will make up one's mind coordinates based on the map.
• Provide a mitt-drawn document that identifies the consumer's chief residence by identifying the nearest crossroads (or mile markers), identifiable landmarks, and altitude between the locations. If coordinates are known, write them on the map. Otherwise, USAC will decide coordinates based on the map.

Several other documents are adequate to resolve an AMS error. Do non apply the options below if the consumer is seeking the enhanced Tribal benefit:

• An unexpired driver's license or federal, land, or Tribal identification card
• Utility bill (but non a phone beak from the consumer's Lifeline provider)
• Current income argument from an employer, paycheck stub, or W-ii
• Nigh recent state, federal, or Tribal tax return
• Electric current mortgage or charter statement
• An official letter of the alphabet from a federal, country, or Tribal government/agency
• Confirmation from local USPS that the address is a deliverable address

Duplicate Address

To resolve a duplicate accost error, consumers must bear witness they are an independent economic household by submitting a Household Worksheet.

A household is a group of people who live together and share income and expenses (even if they are non related to each other). Consumers are merely allowed one Lifeline benefit per household, not per person.

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Source: https://www.usac.org/lifeline/national-verifier/how-to-use-nv/resolve-application-errors/

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